Managing Computers

Overview

This guide covers everything you need to know about managing computers in ImmyBot, from initial discovery to ongoing maintenance and reporting.

Computer Discovery

ImmyBot can discover computers through several methods:

RMM Integration

The most common method is through an RMM integration:

1. Configure your RMM integration
2. ImmyBot automatically imports computers from your RMM
3. Computers are mapped to the appropriate tenants

Manual Agent Installation

You can also manually install the ImmyBot agent:

1. Navigate to Download ImmyAgent in the left sidebar
2. Run the installer on the target computer
3. The computer will appear in the New Computers section

Provisioning Package

For new computers or reimaged devices:

1. Create an ImmyBot USB drive or ISO
2. Use it during Windows setup
3. The computer will connect to ImmyBot automatically

Computer Inventory

The Computers section provides a comprehensive view of all managed computers:

Viewing Computers

1. Navigate to Computers in the left sidebar
2. Use filters to narrow down the list:
   • Status (Online/Offline)
   • Customer
   • Operating System
   • Tags
   • Custom attributes

Computer Details

Click on any computer to view detailed information. The computer details page is organized into tabs, and which tabs you see depends on your permissions:

• Overview: General information and status
• Software: Installed software inventory
• Patching: Windows Updates patch status
• Sessions: History of maintenance sessions
• Actions: Agent and maintenance logs
• Drives, Networking, Antivirus, Processes: Detailed hardware and system inventory, broken out by category rather than a single combined "Hardware" tab
• Registry: Browse registry inventory data (requires the permission to view a computer’s registry)
• Agents: Provider agent links and any pending agent conflicts for the computer
• Terminal: Run scripts directly against the computer (requires terminal access)

Computer Actions

ImmyBot provides several actions you can perform on computers:

Batch Actions

To perform actions on one or more computers:

1. Select one or more computers from the list
2. Click Batch Actions button
3. Choose from available actions in the sidebar:
   • Run Maintenance
   • Reassign to different tenant
   • Delete Computer
   • Add/Remove Tags
   • Exclude from User Affinity

Individual Computer Actions

You can also perform actions on individual computers:

1. Click on a computer to view its details
2. Use the action buttons in the computer details view
3. Available actions depending on permissions include:
   • Run Maintenance
   • Remote Control
   • Delete the Computer
   • View Maintenance History

Computer Tags and Filtering

ImmyBot allows you to organize computers using tags and filters:

Using Tags

Tags help categorize and filter computers:

1. Select one or more computers from the list
2. Click Batch Actions
3. Select Add/Remove Tags
4. Add appropriate tags to categorize computers
5. Use the filter bar to filter computers by tag

Computer Information and Reporting

ImmyBot provides detailed information about your managed computers:

Software Inventory

To view software installed on a computer:

1. Click on a computer in the Computers list
2. Navigate to the Software tab
3. View all installed software with version information
4. Filter by software name or status

Hardware Information

To view hardware and system details, click on a computer in the Computers list and use the relevant tab:

• Drives for disk and storage information
• Networking for network adapter and connectivity details
• Antivirus for detected antivirus products and status
• Processes for currently running processes

Maintenance History

To view maintenance history:

1. Click on a computer in the Computers list
2. Navigate to the Sessions tab
3. View all maintenance sessions that have run on the computer
4. Click on a session to view detailed results

Best Practices

Follow these best practices for effective computer management:

1. Consistent Naming: Establish a naming convention for computers
2. Regular Maintenance: Schedule automatic maintenance for all computers
3. Regular Reviews: Regularly review software and hardware for out of date items

Next Steps

Now that you understand how to manage computers in ImmyBot, you might want to explore:

• Managing Software – Learn how to manage software across your environment
• Creating Deployments – Create effective deployments for your computers
• Troubleshooting – Resolve common issues with computer management