Support users from anywhere with remote access included in every ImmyBot plan
Securely connect to computers from inside ImmyBot, so techs can troubleshoot, support users, and fix issues without leaving the platform. Every plan includes five free concurrent remote sessions with the option to upgrade when your team needs more.
Keep remote access in the right hands
Remote Control only appears for users with the right permissions. Sensitive clients and off-limits machines stay protected.
Connect to the session that actually needs help
Multiple Windows sessions can make remote support messy. ImmyBot eliminates the guesswork by helping techs choose the right session before they connect.
Know who connected, when, and where
Every remote session is logged to an audit table, giving admins a clear record of activity. If a client asks who touched a machine, you’ll have an answer.
Already use ScreenConnect? We support that too.
Connect through the ImmyBot Agent or ScreenConnect. If more than one provider is available, choose the one you want to use.
Secure, one-time access for every Remote Control session
Each Remote Control session uses a fresh access key created at the moment of connection. The key only works for that session. It can’t be reused later and automatically expires if no viewer connects in time. That way, remote access stays secure and contained.
- One-time access key
Each remote connection gets a unique key and session ID. It can’t be reused or shared, so every session starts fresh. - Short connection window
The viewer only has a few seconds to connect. If no one connects in time, the session automatically ends. - One session, one connection
Each session is limited to one connection. No persistent tunnels, background access, or lingering sessions. - Tenant boundaries stay intact
Remote access follows ImmyBot’s permission model, so techs only connect to computers they’re allowed to support.
Use our built-in agent or ConnectWise ScreenConnect. You’re in control.
Use ImmyBot’s native remote control with no additional tooling, or route through ConnectWise ScreenConnect if it’s already deployed on the machine. If both agents are present, ImmyBot shows a method picker so you choose which connection to open.
Capability
ImmyBot Built-in
ConnectWise ScreenConnect
Additional license
Included for free! Five concurrent sessions at no extra cost beyond your ImmyBot subscription
Requires a separate ConnectWise Control subscription (which costs up to $345 for five concurrent sessions)
Agent setup
Uses the ImmyBot Agent already on your managed machines
Requires a separate ScreenConnect agent deployed on each machine
Computer context
Get full ImmyBot details! Tenant, deployment status, session history, and RBAC, all visible
before you connect.
Opens to the desktop. Computer context lives in ImmyBot, requiring you switch back for it
Access control
Unified with ImmyBot RBAC: Same "remotely access and control computers" permission, same tenant scoping
ScreenConnect has its own user management and access control which is a second system to maintain
Session security
One-time access key, limited connection window, single-connection scope, auto-cleanup
Persistent agent sessions, ScreenConnect manages its own security model
Windows session picker
ImmyBot detects active sessions and lets you choose before connecting
ScreenConnect handles session routing on its own with no pre-connect picker step
Platform support
Windows only ImmyBot is not supported on Mac and Linux currently
Cross-platform includes Windows, Mac, and Linux depending on ScreenConnect configuration
Advanced remote features
Screen sharing and input control focused on quick in-context access, not a full-feature remote suite
Full dedicated remote tool including file transfer, multi-monitor, chat, toolbox, and more
Session recording
Not available in the current release
Available (with ConnectWise Control subscription)—ScreenConnect supports session recording as a dedicated feature
Ready to stop switching tools to remote in?
Start your free trial and see how ImmyBot lets technicians move from computer management to screen-sharing without opening a separate console.
Frequently Asked Questions
Is this included for free with my ImmyBot subscription?
Yes, all ImmyBot plans get five concurrent (active at the same time) remote sessions included in the monthly subscription. If your team needs more sessions, you can add them to your account for the price of $5 per concurrent session.
What remote control methods does ImmyBot support?
Two methods: ImmyBot Agent (built-in) — requires Agent on the target computer — and ConnectWise Control (ScreenConnect) when a ScreenConnect integration is configured in ImmyBot with an agent installed on the computer. If a machine has both, ImmyBot shows a method picker so you choose which to use.
Is remote control available on Mac or Linux?
Remote control is currently supported on Windows only. The ImmyBot Agent on non-Windows platforms reports that remote control is not supported. This applies to both the built-in agent and the ScreenConnect path.
Who has permission to use remote control?
Remote control is gated by the “Remotely access and control computers” RBAC permission. This permission is evaluated per-computer based on the requesting user’s tenant scope — a user with access to a tenant can open remote sessions for computers in that tenant. Cross-tenant remote access follows the same rules as the rest of ImmyBot’s multi-tenant permission model. Users without this permission will not see remote control options in the UI.
How does session security work? Can a session key be reused?
No. ImmyBot generates a one-time access key for each connection request. The key is valid for a limited time after it’s issued. If no viewer connects in that window, the session is automatically cleaned up. The key cannot be reused or shared — each remote session is scoped to a single connection.
1900+
pre-written scripts
2 hours
average time saved
onboarding a computer
74M+
Deployment sessions per year
“We wouldn’t have been able to grow as fast as we did without ImmyBot.”
—Anthony Birone Founder of ElasticIT
Ready to try it for yourself?
Try out every feature of ImmyBot firsthand with our free trial, and discover exactly how it can streamline your workflow—risk-free and commitment-free.
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