September Community Call Recap: Product Updates, AI Conversations, and Community Feedback
The September ImmyBot Community Call involved partners from across the community for product updates, support news, upcoming events, and an open discussion with ImmyBot Founder, Darren Kattan, about the future of AI inside ImmyBot.
1. Support and Product Updates
Mark Gomez shared updates from the support team following the recent migration to Halo PSA. The team is continuing to refine workflows, with a customer portal launching soon and a major documentation refresh underway to ensure new features, screenshots, and guidance remain current.
On the product side, Derek Aucoin highlighted recent releases and upcoming development work:
- Version 84 Highlights
• Windows Update reporting and patch visibility
• Operating system lifecycle tracking
• Windows 11 readiness reporting
• Global Search for faster navigation across tenants, devices, software, and tasks
• Stability improvements in version 84.1 - Coming in Version 85
• Expanded MCP functionality and management tools
• Improved deployment workflows
• Better duplicate detection and parameter handling
• Enhanced software organization
• Improved script run history
• Additional workflow efficiency improvements
The team is also working on onboarding enhancements, self-service billing management, reboot prompt improvements, and additional reporting around maintenance slot utilization.
2. Community Event Updates
Tara and Kayla are heading to the Great White North to attend CanIT Con September 9-11. Then Anna is flying off to Baltimore for the Huntress Roadshow. Register below if you are in the area! And wrapping it up with Tara heading to Atlanta for Empath’s Back 2 Skool Workshop. If you are in the Atlanta area, we’d love to host you at City Winery Atlanta for a day of learning and networking! Be on the lookout for not yet scheduled webinars as well.
- CanITCon – September 9-11 | Calgary, Alberta
- Huntress Roadshow – September 16 | Baltimore, MD
- Empath’s Back 2 Skool Workshop – September 23 | Atlanta, GA
3. Community Discussion: AI & MCP
This month’s featured discussion focused on AI and how it should fit into ImmyBot’s future. Darren Kattan gathered feedback from partners on how they’re using tools like Copilot, Claude, ChatGPT, and custom AI solutions.
Key ideas discussed included:
• AI-assisted onboarding
• Deployment recommendations
• Stale deployment cleanup
• Auditing and reporting assistance
• Faster troubleshooting workflows
• MCP-powered automation
The community largely agreed that AI should help technicians work more efficiently while keeping approval workflows and permission controls in place.
4. Community Feedback Highlights
Partners shared several feature requests and pain points, including:
• Automatic retries for onboarding tasks that fail due to temporary conditions
• Better support for multi-site Ninja environments
• Improved server and device monitoring visibility
• More onboarding automation
• Smarter deployment recommendations and cleanup tools
The team also announced a new process for requesting integrations, making it easier for partners to suggest vendors and products they’d like to see supported in ImmyBot. If you would like to request an integration, please fill out this form.
Final Takeaways
• Version 85 is expected to bring significant MCP improvements.
• Partners showed strong interest in AI-assisted workflows.
• Approval workflows and guardrails remain critical for AI adoption.
• Onboarding retries and enhanced monitoring were among the most requested features.
We’ll see you at the next Community Call on October 7.
Join us for the next Community Call
Community calls are the go-to space to stay current on platform updates, hear from top channel thought leaders, and connect with the Immy Krewe.
