Community Call – March 2026

1. Team Updates & Event Season Kickoff

We kicked things off with a few fun updates:

• Kayla, our newest Community Engagement Manager, officially joins the team (though in true ImmyBot fashion, she’s already on the road at Zero Trust World).
• Anna transitions into her new Account Management role. If you need help with billing or account-level questions, she’s your go‑to.
• The ImmyBot crew is heading to:
  • IT Nation Europe (London, next week)
  • N-Able Empower (Fort Lauderdale, April 13–15)

If you’ll be at any of these, come say hi!

2. Docs Site Revamp + New Onboarding Video Series

Our technical docs have moved! You can now find everything directly at immy.bot → Resources → Technical Docs.

We’ve also released the first batch of bite‑sized onboarding videos (8 videos, all under ~3 minutes).

These walk new techs through:

• Unboxing a device
• Setting up a new computer
• Sending a first deployment

More advanced videos are in the works.

3. February Product Highlights

Here’s what the product and engineering teams have been shipping or actively building:

✨ Getting Started Wizard

A more intuitive first‑touch experience for new users and new technicians.
Less overwhelm, clearer steps, cleaner UI.

✨ Agent UI Improvements

Big upgrades to visibility and control over agent‑side tasks—plus better reboot notifications aimed at reducing those “naggy” pop‑ups and end‑user confusion.

✨ Billing Widget Overhaul

A more intuitive, self‑service way to manage licensing, upgrades, and payment details right inside the platform.

✨ Region-Aware Formatting

A top request from the UK, AU, and NZ communities—region‑appropriate defaults and formatting are now in development.

✨ Warranty Information & PSA Sync

We’re working to restore Dell/HP warranty lookups (API key challenges continue—if you have a strong rep at Dell or HP, we’d love the intro).
This ties into a larger initiative: syncing computers directly into your PSA with far better contact mapping.

✨ UI Glow-Up

Color coding, filters, and visual logic are getting significantly cleaned up to make navigation and selection more intuitive.

✨ The Big One: RBAC Is Live

Role-Based Access Control has officially shipped!
If your instance hasn’t updated yet, hop into the latest release 78.0 to start building roles and permissions.

4. AutoMAYtion Madness: It’s Here!

We’re hosting Automation Madness both online and in person as a pre-day with MSPGeek.

If you’re attending MSPGeek in May, join us for our hands‑on automation workshop featuring leaders from:

• CyberDrain
• ImmyBot
• Zentop Consulting
• Rewst
• Rocket Fuel Factory
• CyberRise

Bring:

• A workflow you’ve built or
• An idea you want help building

You’ll walk away with feedback, hands‑on help, the confidence and knowledge you need to have leadership conversations around time and resource savings, and maybe a fun superlative trophy (“Most Negative Time Savings,” “Simplest Workflow,” etc.).

Submit your workflows / automations for a chance to win a free trip to MSPGeekCon! Apply here!

5. Community Spotlight: Logan Cook’s Defender Recommendations Workflow

Logan walked us through a high‑impact workflow his team uses to operationalize Microsoft Defender security recommendations.

Highlights:

• Centralized enforcement of Defender‑recommended security controls
• Markdown‑formatted parameters for easy readability
• Registry‑based desired-state configuration
• Considerations for AVD environments (some recommendations can break credential loading or FSLogix—use carefully)

Interested in this script, see more on GitHub.

6. Monitoring: What MSPs Want Next

We brought insights from a recent Channel Program session where non‑ImmyBot MSPs discussed the “next generation” of monitoring. Their top three needs lined up with themes we’re hearing across the community:

1️⃣ Smart Monitoring Layer

• Highlighting root causes of slowdowns
• Trend dashboards
• Automatic collection of logs & snapshots tied to tickets

2️⃣ Intelligent Noise Reduction

• Auto‑classification of alerts
• AI‑suggested mute/promote recommendations
• Pre‑built “starter pack” alert profiles

3️⃣ Thoughtful Human‑in‑the‑Loop AI

Not “AI everywhere,” but practical AI inside tickets—diagnosis, insight, context, recommendations.

This sparked a rich discussion among our power users about:

• Agent‑level webhook‑style monitoring
• Proactive vs. reactive alerting
• Trend visibility for seasonal or cyclical issues
• Desired-state monitoring of services
• Smarter detection of “what’s actually broken”
• AI’s role in triage, ticket routing, and root‑cause context

Darren also previewed upcoming open session capabilities, dynamic versioning service improvements, and long‑term plans for more intelligent, proactive detection inside ImmyBot.