Community Call – April 2026

👋 Community & Company Updates

We kicked things off with a few community and company highlights:

• Welcome to our growing community — it was great to see both familiar faces and new attendees join the call.
• Tara Rummer officially stepped into her new role as Chief Community & Ecosystems Officer, where she’ll continue leading ImmyBot’s community efforts, partnerships, and industry engagement.
• The ImmyBot team will be attending several upcoming industry events, including:
  • N-Able Empower (Ft. Lauderdale)
  • Huntress Roadshow (Dallas)
  • Kaseya Connect (Las Vegas)
  • MSP Show (London)
  • MSPGeekCon (Orlando)

If you’re attending any of these, we’d love to connect in person!

🛠️ Support & Service Delivery Highlights (March)

Mark Gomez, ImmyBot’s Service Delivery Manager, shared a snapshot of how support performed in March:

• 474 tickets closed
• Average resolution time: ~5.6 days
• Average first response: ~10 hours
  (with an internal goal of reaching 8 hours, which the team continues to improve toward)

Notable Support Updates

• Expanded global coverage: New scheduling flexibility to better support customers in Australia, New Zealand, and other international regions.
• New SentinelOne integration: A dynamic integration is now available and fully documented for easy deployment.
• Upcoming fix (April 13): A known issue with the Set Computer Name and Join Domain task will be resolved. Customers were notified in advance due to the task’s widespread use.
• Resolved bug: An issue causing “out of disk space” alerts in the Software Analyzer has been fixed.

🚀 Product Updates & What’s Coming Next

Derek Aucoin walked through several product initiatives currently in progress or nearing release:

Recent & In-Progress Improvements

• Persistent reboot notifications: Improved user experience to ensure reboot alerts don’t get missed.
• Dark Mode UI change: Entering with v80.0
• Regional locale settings for international customers
• Detected software recommendations to ensure existing applications aren’t missed during deployments
• New full page checkout billing page for improved clarity and usability

Looking Ahead

• Getting Started Wizard: A redesigned onboarding experience to help new users and technicians get up to speed faster.
• Agent UI overhaul: Early work is underway to better support visibility, notifications, and system feedback.
• Halo PSA sync (with plans to expand into additional PSAs)
• Ongoing infrastructure improvements to boost performance and reliability behind the scenes.

🧠 Neurodiversity Acceptance Month: Different Brains, Better Systems

A large portion of the call focused on Neurodiversity Acceptance Month, led by Tara Rummer, with contributions from Darren Kattan and the broader community.

Rather than focusing solely on awareness, the conversation centered on acceptance — and on designing systems, tools, and teams that support different ways of thinking and working.

Key Themes from the Discussion

• Neurodiversity isn’t about “fixing people,” but about removing friction from systems.
• Traits that can be challenging in one environment often become strengths in another.
• Clear expectations, documentation, flexibility, and time to process aren’t just accommodations — they benefit everyone.
• Leadership works best when it’s personalized, not one-size-fits-all.

Participants engaged in interactive exercises that demonstrated cognitive load, focus challenges, and how small changes in clarity and communication can dramatically impact productivity and wellbeing.

🤖 How ImmyBot Fits Into This Vision

Darren Kattan shared how ImmyBot’s long-term vision aligns closely with reducing cognitive load for IT teams:

• Fewer context switches between tools and portals
• Better integration with ticketing systems and PSAs
• More proactive diagnostics and automation
• A future where AI can triage, investigate, and surface the right information before a technician even opens a ticket

This work is actively underway, with exciting developments tied to ImmyBot’s growing Halo integration — and more to be announced later this year.

❤️ Final Takeaway

The biggest takeaway from this Community Call wasn’t just a feature release or product roadmap item — it was a reminder that how we work together matters.

Whether you’re leading a team, supporting end users, or building systems, creating environments that embrace different working styles makes all of us stronger.

Thank you to everyone who joined, participated, and shared openly. We’re grateful to have such a thoughtful, engaged community.

➡️ Join us next month for our next ImmyBot Community Call — we’d love to see you there.