How Courser Applies Automation Across the 25 MSPs
Courser represents 25 MSPs across the nation. Every new acquisition comes with its own tools, workflows, and occasional skepticism about changing either. Upgrading each MSP to Courser’s standard is as necessary as it is complicated. But by using Automation tools like ImmyBot to migrate thousands of endpoints and transition disparate RMM platforms to one, Courser created a manageable standard.
Bridging the Gap Between RMM Platforms
When Courser acquires a new MSP, it inherits whatever RMM that firm was already using. ImmyBot serves as the middleware that bridges the gap — connecting to an existing platform’s API, ingesting all customer devices, scheduling the migration, and handling the rest at scale.
“If we’re migrating 5,000 devices? We click a button and then let it sit for a day and a half and it’s done. You really don’t have to do anything. We just have to wait for the computers to turn on.”
Winning Over the Skeptics
Not every new MSP acquired by Courser sees the light when it comes to ImmyBot—at first. For example, When Courser came into their newest location in Utah, the team wasn’t convinced they needed ImmyBot. But an on-prem active directory to Azure active directory migration — handled entirely within ImmyBot via an existing migration deployment — changed their minds.
“We were completely wrong. This is the best tool we’ve used in years. It has saved us a massive amount of time in the past few weeks and I’m about to do a migration for a customer. This is changing our product roadmap and how we’re going to go to market with this project.”
Takeaways
With ImmyBot as the backbone of Courser’s automation strategy, Tre Eiler and his team are able to:
- Use ImmyBot as middleware to bridge disparate RMM platforms during MSP acquisitions.
- Migrate thousands of endpoints at scale with minimal manual intervention.
- Onboard newly acquired MSPs using existing integrations — no new agent installs required.
- Convert skeptical teams into ImmyBot advocates by letting results do the talking.
About the Guest
Tre Eiler
Automation Manager, Courser
Tre Eiler is an MSP industry powerhouse with a breadth of experiece using automation tools to help teams work more efficiently.
