July ImmyBot Community Call Recap: Summer School, Docs Overhaul, and Some Seriously Nerdy Deployments
The July Community Call delivered everything from summer training sessions to service delivery upgrades and live demos of next-level automation. If you missed it, don’t worry—we’ve got your back with the highlights.
1. ImmyBot 101 – Summer School for Automation Nerds
July kicked off the ImmyBot 101 series: a summer crash course walking through the left-hand navigation and fundamentals. Whether you’ve been around since the “forever days” or just signed up last week, the goal is simple—get everyone on the same page and unlock the full power of ImmyBot.
Dimitri Rodis set the tone with a deep dive on:
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Starter vs. Standard: Why even Starter users should think beyond onboarding-only deployments.
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Integrations First: Get your PSA and Azure tied in so ImmyBot can make smarter decisions.
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Deployments as SOPs: Defining desired states across software and tasks—because automation isn’t just about what to add, it’s also about removing what shouldn’t be there.
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Cross-Tenant Magic: Stop repeating yourself. Build once, enforce everywhere, and let sources of truth (contracts, licenses, tags) do the heavy lifting.
Bottom line? If you’re still treating ImmyBot like a fancy installer, you’re leaving serious power on the table
2. Service Delivery Upgrade – Meet Mark Gomez
ImmyBot’s new Service Manager, Mark Gomez, made his debut. With nearly a decade in the MSP trenches, he’s bringing that experience to revamp support and documentation.
What’s changing:
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Docs Refresh: More detailed, more usable, and written for everyone—even if you’re brand-new to ImmyBot.
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Streamlined Tickets: Automatic replies with ticket numbers, assigned techs, and faster routing.
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Scaling Smartly: Exploring automations and process improvements before adding headcount.
Mark’s mission? Bring the “gold standard” MSP service desk experience to ImmyBot users
3. Where in the World is ImmyBot?
The team is hitting the road (and the skies):
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ChannelCon, Nashville – Look for Tara in a sequin hat, moderating a panel on neurodiversity in tech.
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Build IT Live, New Jersey – First time attending, definitely not Orlando.
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IT Nation Connect Australia – Because surprise! Over 10% of ImmyBot’s user base is down under.
Safe to say, poutine and long-haul flights are on the summer menu
4. Tech Spotlight – Smart Drive Mapping with Azure Files
Brandon Martinez closed things out with a seriously nerdy (and seriously useful) demo:
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Challenge: Moving a law firm from on-prem servers to Azure Files without the GPO/Intune mess.
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Solution: A custom ImmyBot module that maps drives dynamically based on group membership.
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Why It’s Awesome: Centralized logic, instant feedback, and no waiting on Microsoft’s “six-hour maybe” policy refresh cycle.
Moral of the story? If you’ve got a tricky deployment, ImmyBot plus a bit of PowerShell magic can save the day
5. Office Hours – Controlled Chaos
As always, the call ended with open office hours—an anything-goes session where the community swaps tips, tests ideas, and occasionally discovers new features live. Think of it as group therapy for sysadmins, minus the couch.
Final Takeaways
The July call was all about foundations and future-proofing:
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ImmyBot 101 is making sure everyone—from rookies to veterans—knows how to wield deployments like pros.
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Service delivery is leveling up with better docs and faster support.
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The community is seeing just how powerful cross-tenant deployments and custom scripting can be.
